Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times may vary depending on the destination:
- Standard Shipping: approximately 5–12 business days
- Delivery times may be longer during holidays, promotional periods, severe weather, or other circumstances beyond our control.
Please note that delivery estimates are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after the package has been dispatched.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed or shipped.
Customs, Duties & Taxes
Depending on your country or region, your order may be subject to import duties, taxes, or customs fees. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
Delayed or Lost Packages
Occasionally, packages may experience delays due to the carrier, customs procedures, weather conditions, or other factors outside our control.
If your package has not arrived within the estimated delivery period, please contact our customer service team so we can assist you.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photos of the damaged item and packaging.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer service team through the contact information provided on our website.